Terms & Conditions

1. About These Terms

These terms and conditions apply to all plumbing services provided by Watermark Plumbing ("we", "us", or "our"). By engaging our services, you agree to be bound by these terms.

Business Details:
Watermark Plumbing
Mark Green
24 East Walk, Basildon, SS14 1HA, Essex
Email: info@watermarkplumbing.co.uk
Phone: 07954 153125

2. Services

We provide professional plumbing services including but not limited to:

• Emergency plumbing repairs
• Plumbing installations and maintenance
• Central heating services
• Bathroom and kitchen fitting
• Radiator installation
• Drainage services

All services are provided with reasonable care and skill in accordance with industry standards.

3. Quotes and Estimates

We provide free, no-obligation quotes for all work. Quotes are valid for 30 days unless otherwise stated.

Where work is estimated, the final price may vary if additional work or materials are required. We will inform you of any additional costs before proceeding with the work.

4. Payment Terms

Payment is due upon completion of work unless alternative arrangements have been agreed in writing.

We accept the following payment methods:

• Cash
• Bank transfer (BACS)
• Cheque
• Card payment (where available)

For larger projects, we may require a deposit before commencing work. The deposit amount will be agreed in advance.

Late payments may incur interest charges at a rate of 8% above the Bank of England base rate per annum, as permitted under the Late Payment of Commercial Debts (Interest) Act 1998.

5. Cancellation Policy

You may cancel a scheduled appointment by giving us at least 24 hours notice. Cancellations with less than 24 hours notice may incur a cancellation fee to cover our costs.

For larger projects where materials have been ordered specifically for your job, cancellation may result in charges for materials that cannot be returned.

Under the Consumer Contracts Regulations 2013, you have the right to cancel certain contracts within 14 days of agreement without giving any reason. This does not apply to emergency call-outs or work that has been completed.

6. Warranties and Guarantees

All work is guaranteed for 12 months from the date of completion, covering defects in workmanship. This guarantee covers the labour element only and does not affect your statutory rights.

Materials and equipment supplied by us carry the manufacturer's warranty. We will assist with any warranty claims during the warranty period.

This guarantee does not cover:

• Damage caused by misuse or neglect
• Repairs or modifications carried out by others
• Normal wear and tear
• Issues arising from pre-existing conditions not identified during our work

7. Liability

We maintain comprehensive public liability insurance to protect you and your property.

We will take all reasonable care to prevent damage to your property during our work. However, we cannot be held liable for:

• Pre-existing damage or defects
• Damage to concealed pipes or structures that could not reasonably have been detected
• Consequential losses arising from delays or unavoidable circumstances

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

8. Access and Site Conditions

You agree to provide safe and reasonable access to the work area. This includes:

• Clear access to work areas
• Adequate working space
• Access to water and electricity (where required)
• Safe parking facilities

If access is not available at the arranged time, this may result in additional charges or rescheduling fees.

9. Materials and Parts

Unless otherwise agreed, we will supply all necessary materials and parts as part of the quoted price. We use quality materials from reputable suppliers.

If you wish to supply your own materials, please discuss this with us in advance. We cannot guarantee work carried out using customer-supplied materials.

10. Emergencies

We offer emergency call-out services. Emergency work is charged at our emergency rate, which will be confirmed at the time of booking.

For emergency work, we will aim to make the situation safe and prevent further damage. Full repairs may need to be scheduled for a later date.

11. Health and Safety

We comply with all relevant health and safety regulations. During our work, we may need to:

• Turn off water or heating supplies
• Create dust or noise
• Restrict access to certain areas

We will inform you in advance of any significant disruption and work to minimize inconvenience.

12. Complaints Procedure

If you are not satisfied with our service, please contact us as soon as possible:

Email: info@watermarkplumbing.co.uk
Phone: 07954 153125

We will investigate all complaints promptly and work with you to resolve any issues.

13. Changes to Terms

We may update these terms from time to time. Any changes will be posted on this page with an updated revision date.

14. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Information

For questions about these terms and conditions, please contact us:

Watermark Plumbing
24 East Walk, Basildon, SS14 1HA, Essex
Email: info@watermarkplumbing.co.uk
Phone: 07954 153125