Privacy Policy
Last updated: 26 January 2026
1. Introduction
Watermark Plumbing ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Business Details:
Watermark Plumbing
Mark Green
24 East Walk, Basildon, SS14 1HA, Essex
Email: info@watermarkplumbing.co.uk
Phone: 07954 153125
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when you:
- Contact us via phone, email, or contact form
- Request a quote or book a service
- Sign up to receive updates or newsletters
This information may include: name, email address, phone number, postal address, and details about your plumbing requirements.
Automatically Collected Information
When you visit our website, we may automatically collect certain information including:
- Your IP address
- Browser type and version
- Pages you visit and time spent on pages
- Referring website addresses
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Respond to your inquiries and provide customer support
- Send you quotes, invoices, and service-related communications
- Improve and optimize our website and services
- Comply with legal obligations
- Send marketing communications (only with your consent)
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and store certain information. For detailed information about the cookies we use, please see our Cookie Policy.
5. Disclosure of Your Information
We may share your information in the following situations:
- Service Providers: With third-party service providers who perform services on our behalf (e.g., email services, website hosting)
- Legal Requirements: If required by law or to protect our rights
- Business Transfers: In connection with any merger, sale of company assets, or acquisition
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Your Data Protection Rights (UK GDPR)
Under UK GDPR, you have the following rights:
- Right to Access: You can request copies of your personal data
- Right to Rectification: You can request correction of inaccurate data
- Right to Erasure: You can request deletion of your data
- Right to Restrict Processing: You can request we limit how we use your data
- Right to Data Portability: You can request transfer of your data
- Right to Object: You can object to our processing of your data
To exercise any of these rights, please contact us at info@watermarkplumbing.co.uk
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: info@watermarkplumbing.co.uk
Phone: 07954 153125
Address: 24 East Walk, Basildon, SS14 1HA, Essex